At SunSparkCo.com (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website SunSparkCo.com (the “Site”) and use our services, including purchasing LED lighting products.
1. Information We Collect
We collect different types of information from you, depending on how you interact with our Site:
- Personal Information You Provide Directly: This includes information you provide when you create an account, place an order, subscribe to our newsletter, contact us, or participate in surveys or promotions. This information may include your:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (credit card details, etc.) – please note this is collected and processed by our secure payment gateway and we do not directly store your full payment details on our servers.
- Account username and password (if you create an account)
- Any other information you voluntarily provide.
- Information Collected Automatically: When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages you visit on our Site
- Date and time of your visit
- Cookies and similar tracking technologies (see our “Cookies Policy” section below for more details).
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and Fulfilling Orders: To process your orders, arrange for shipping, and provide you with order updates and invoices.
- Providing Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
- Managing Your Account: To create and manage your account, personalize your experience, and allow you to track your order history.
- Improving Our Site and Services: To analyze website usage, identify trends, and make improvements to our Site, products, and services.
- Marketing and Promotions: With your consent where required by law, we may send you promotional emails about new products, special offers, and other updates that may be of interest to you. You can opt-out of receiving these communications at any time.
- Security and Fraud Prevention: To protect our Site and customers from fraud, unauthorized access, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with certain third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with various operations, such as payment processing, shipping, marketing, data analysis, and website hosting. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Payment Processors: Your payment information is securely transmitted to and processed by our chosen payment gateway. We do not store your complete payment details directly.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
- With Your Consent: We may share your information with third parties for other purposes with your explicit consent.
4. Cookies and Similar Tracking Technologies
We use cookies and similar tracking technologies (such as pixels and web beacons) to collect information about your browsing activity on our Site. Cookies are small data files that are stored on your device. They help us to:
- Enhance your browsing experience.
- Remember your preferences.
- Understand how you use our Site.
- Personalize content and advertisements.
- Track website traffic and analytics.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Site.
5. Your Choices and Rights
You have certain rights regarding your personal information, which may vary depending on your location:
- Access and Correction: You may have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
- Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
- Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using secure socket layer (SSL) encryption for transmitting sensitive information, such as payment details.
- Implementing firewalls and other security technologies to prevent unauthorized access to our systems.
- Restricting access to personal information to authorized personnel who need to know the information to perform their job duties.
- Regularly reviewing and updating our security practices.
While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to process orders, provide customer support, improve our services, and comply with legal obligations.
8. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
SunSparkCo.com: Business Address – 18058 Rowland Street, City of Industry, CA 91748. Our Email Address – [email protected]]
By using our Site, you consent to the terms of this Privacy Policy.